Frequently Asked Questions
General Questions
What is the weather in Colombia?
In Colombia you will find a great diversity of weather, depending on the city you are heading to. In case your destination is Bogotá, we recommend you to wear warm clothes because the weather in this city is cold. In case you are heading to the coast, you should bring cool and summer clothes, since the weather in this part of the country is warm.
How is security in Colombia?
In general, Colombia is a safe country; however, as in any other place, there are areas where you should move around with caution and avoid visiting at night. It is important to keep your belongings safe at all times and try to be guided by people who know the areas and places you want to visit.
When can I travel to Colombia?
There is no specific time when you can visit our country. Throughout the year millions of foreigners travel to Colombia. Depending on the month you can choose the city you want to visit taking into account the season. For example, in the case of Bogotá, July is the coldest month.
What vaccinations do I need to travel to Colombia?
Many of the most visited areas by tourists in Colombia are tropical, for this reason you may need vaccination against yellow fever. It is important that you consult with a health professional, whether or not you require this vaccination, either because of the destination city you are going to or because of the cities or countries you visited before.
Múcura Experience Questions
Payment method?
If the payment is made through the website, it can be done through our payment platform, i.e. by debit or credit card. Likewise, they can also be made in cash. We receive these currencies: Euros (EUR), Dollars (USD) and Colombian pesos (COP).
What do your tours include?
Our Premium rate includes:
- Bilingual local friend
- Tickets
- Guided tours
- Lunch
- Souvenir
- Transport
- Biosecurity Kit
(Does not include other unspecified expenses)
Do you offer insurance?
Yes, the value of these insurances is included in the base rate of the tour.
What happens if I cancel the experience?
If the experience is cancelled before 24 hours the full amount will be refunded. If, on the other hand, it is cancelled within 24 hours to start the experience, the client will be charged 50% of the value of the experience.
When do I have to pay for the experience?
The experiences must be cancelled 100% before the tour is carried out (Except in our Tailor Made Experiences, in this case the payment must be made at the end).
Where is the meeting place with the local friend?
If the client wishes to acquire the transport service, the meeting place can be the hotel where he or she is staying, or any other place he or she wishes. If, on the other hand, this additional service is not purchased, the meeting point must be the one corresponding to the first stop of each experience (to be agreed with the local friend).
What’s the time to meet the local friend?
The time of the meeting with the local friend depends on the client; because he or she chooses in which schedule he or she wants to take our experience.
Can we visit a place that is not included in the experience I booked?
If the place is located near one of the visited destinations, it is possible, as long as it does not represent an additional cost. The time assigned to this place will be subtracted from some of the other activities that conform the tour.
On the other hand, a good alternative for customers who want to visit places that are not part of any of our experiences is to acquire our Tailor-Made Service, in which they can choose the places to be visited, the itinerary and the time of the tour.
Why do I have to send in my passport details?
This information allows the tourist to be exempt from VAT, since this tax only applies to residents and nationals of Colombia.
How can I book an experience (tour) with Múcura Experience?
You can book the experience or tour that most appeal to you through our contact form at the end of the tour pages or by clicking on the book button.
How can I contact you?
You can contact us to travel around Colombia with unique and memorable experiences through our corporate number: +57 319 705 1869, email: info@mucuraepxerience.com , contact form on our website, or our social networks.
Where do you operate or offer Múcura experiences (tours)?
You will be able to enjoy our experiences (tours) in the cities of Bogota, Medellin, and Cartagena, although through our tailor-made tours you will be able to create your own tour around different parts of the country, such as the eastern plains, the Santanderes, the guajira, and the coffee belt, among many other regions.